All of our products are mindfully curated and loved by our team, however, we do understand that you may need to make a return. We are happy to offer an exchange or store credit within 10 days of purchase. All items must be returned in the original packaging with the tags attached. Shipping/delivery fees are final sale, and non-refundable.
All custom furniture, art, lighting & rugs, floral, greenery, live plants and items 20% off or more are final sale.
Non custom furniture that is returned due to non-damage or defect related reasons will be subject to a 20% restocking fee.
Extended Holiday Exchange Window
To help you shop with peace of mind, we have extended our return window for the Holiday Season. Item(s) purchased between November 1st, 2023 and December 24th, 2023, inclusively, may be exchanged or returned for store credit until January 15th, 2024.
The Extended Holiday Return Policy does not apply to Christmas decor.
Exchange Procedure
Option #1 – Return In-Store
Exchanges and credits can be processed in-store at 1926 Merivale Rd. Unit 113, Nepean, Ontario K2G 1E8. Any taxes charged will be refunded in accordance with the items returned. Shipping, handling & delivery charges are non-refundable.
Option #2 – Return by Mail
We will issue store credit in the form of a gift card or exchange your item once we receive it back to our store with a valid receipt or packing slip, unused and in its original packaging. A gift card will be issued and emailed to you within one week of the return being processed. Gift cards may be used in store, or for future online purchases.
Please email us at admin@kitchen-arena.com within the first 10 day of receiving your purchase, prior to return shipping for approval. Return shipping cost is the customer’s responsibility. We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.
Online Shopping
We hope you love your pieces as much as we do! Ordering online can be a bit tricky especially with investment pieces. Need a hand? Let us help! Email us at admin@kitchen-arena.com to inquire for more information on pieces you are unsure about.
Cancelling Your Order
Online – Please contact us within 24hrs of placing your order to request a cancellation. If your order has already shipped and we are unable to reroute it during transit, you may be required to incur the inconvenience and cost of having to receive the item and ship it back.
Please Note – Custom and made to order items are not eligible for cancellation after 48hrs.
Price Adjustment
Purchases are eligible for price adjustments within 10 days of when the sale begins. The difference saved will be returned back in the form of store credit. In order to be fair to everyone, price adjustments and returns will not be offered during events such as – but not limited to – Black Friday, Cyber Monday, Boxing Week, Sidewalk Sale & Flash Sales.
Manufacturing Defects vs Natural Variations
Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations/ veining, and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.
One-Of-A-Kind-Products
Many of our products are handcrafted from natural materials. Given their hand-finished nature, variations and imperfections are to be expected and celebrated. The images on our website and social media may vary from the exact item you receive.
Storage Fees
All oversized items (eg. furniture, rugs, mirrors, wall art & lights) must be picked up or have delivery arranged within 14 days of purchase or arrival if item is special ordered. After this time, a $95 weekly storage fee will be incurred.
Furniture
One-Of-A-Kind Products – Many of our products are handcrafted from natural materials. Given their hand-finished nature, variations and imperfections are to be expected and celebrated. The images on our website and social media may vary from the exact item you receive.
Custom Orders – Final measurements are the sole responsibility of the customer and must be signed off by the purchaser. Once the order is made, it is suitable only for your particular requirements. As a result, the item(s) cannot be canceled, changed, returned or refunded at any time. It is extremely important you are sure about the product type, finish and size before you place the order.
Minor Damages – On occasion products may arrive with minor scuffing or small tears in the fabric. If this does occur, our team will assess each individual situation and arrange an on-site repair or replacement if necessary.
Return Policy – All of our products are mindfully curated and loved by our team, however, we do understand that you may need to make a return. We are happy to offer an exchange or in-store credit within 10 days of purchase. All items must be unused and returned in the original packaging.
All custom furniture that is sold at 20% off or more are final sale.
Furniture that is returned due to non-damage or defect related reasons will be subject to a 20% restocking fee.
Price Adjustment – Purchases are eligible for price adjustments within 10 days of when the sale begins. The difference saved will be returned back in the form of store credit. Price Adjustments will not be offered during events such as – but not limited to – Black Friday, Cyber Monday, Boxing Week & Flash Sales.
Special Orders – We can provide an approximate shipping date for each special order item upon purchase, but cannot guarantee an exact completion date. While we do our very best to ensure your order is shipped on or before this date, it can take a little longer than expected due to worldwide setbacks within the supply chain caused by the global supply chain crisis. We will notify you of any ETA updates or changes on the status of your special order via email.
Furniture Delivery – White glove delivery service is available in Edmonton & area. Please note, if your delivery is going to your beautiful cabin, cottage or rural residence, you may be subject to higher delivery fees. Please contact our team at admin@kitchen-arena.com for a delivery quote.
Due to unpredictable arrival dates, we are unable to guarantee your order will be delivered in full at the same time. If you are ordering a custom piece of furniture, the entirety of your order received up until the arrival of your custom items will all be delivered together. Should you still have items on backorder, the second delivery fee will be waived.
If you require us to store your items (eg. you are building a new home or are moving and have a later move in date) we can do so at a rate of $95/week.
If there is no one available to accept the delivery at the time it was booked, you will still be charged the delivery fee and will also have to pay the fee again to have the delivery rescheduled.
Due to liability reasons, our delivery teams are unable to remove existing furniture from your home. Please remove all existing furniture and clear the space so that it is ready to receive your new furniture! It is your responsibility to ensure furniture items purchased fit through all access points such as doorways, elevators, stairways, hallways, and around corners to the desired location.
Please ensure all ship-to address information is correct at the time order is placed and inform us if this information needs to be updated at any point along the way. Our Customer Care team will be in contact with you as soon as your items arrive to arrange delivery!
Furniture Pick Up – We offer local pick up from our Nepean warehouse. Our Customer Care team will reach out to you within 48 hours of time of purchase to book an appointment for pick up and offer further instructions. For items greater than 60lbs, you are responsible to bring additional help to load your items into your vehicle. Our Customer Care team will remind you of this when your pick up appointment is booked.
All items picked up at the warehouse must be inspected for damage prior to leaving with the item. If you have questions regarding your local warehouse pickup please contact us at admin@kitchen-arena.com Claims of any damage must be reported within 24 hours of pick up.
By completing your purchase, you are hereby agreeing to the above terms and conditions.
Questions?
Please contact us and we will be happy to help!
Email admin@kitchen-arena.com or call our team at (613) 434-6761
Thank you for taking the time to familiarize yourself with our terms and conditions. We will always strive to deliver the best possible experience to you, our valued customer. We are so grateful for your business!