Kitchen Arena Inc. (“Kitchen Arena”, “we”, “us”, “our”) is committed to preserving and respecting your rights to privacy. This Privacy Policy covers the collection, use, disclosure and management of personal information by Kitchen Arena, through our website at www.kitchen-arena.com (the “Website”), at our stores and through other interactions with our customers.
Collection & use of personal information
Kitchen Arena collects and uses your personal information for the following activities:
- To process and fulfill orders and returns of merchandise and gift cards online and in our stores;
- To create your account and provide services you request on our Website, such as our WishList and Gift Registry;
- To send updates by email regarding Kitchen Arena events and promotions;
- To administer contests and other promotions;
- To help us understand our customers, so we can tailor and enhance our product and service offerings to best meet their needs;
- To respond to inquiries, comments or complaints. It is important for us to hear feedback, and maintain a good relationship with our customers; and
- To process and respond to applications for employment
We will only collect personal information to the extent necessary for the purpose for which it was collected. Therefore, the information we collect will vary depending on how you interact with us, but may include some of the following:
- First and Last Name
- Phone & Fax Numbers
- Billing & Shipping Addresses
- Email Address
- Payment Card Information
- Product Preferences
- Feedback and product reviews
- Gift Card recipient name and address
- Resumes, cover letters and other information obtained in connection with your application for employment
Text Marketing and notifications
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
How we disclose our information
Kitchen Arena will not sell, rent, trade, disclose or otherwise transfer your personal information without your consent, or except as described herein.
SERVICE PROVIDERS: We may transfer (or otherwise make available) your personal information to our affiliates or other administrative service providers who provide services on our behalf so as to better serve you. For example, we may share your credit card information with the credit card service provider to process your purchase. We may also use service providers to host our Website, serve advertisements on our Website, manage and analyze data and our advertising effectiveness, send email or other communications, and fulfill gift card orders. Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
LEGAL: Kitchen Arena, our affiliates and our Canadian, US and other service providers may share your information where so required by Canadian, US or other law, in response to a search warrant or other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims or as otherwise permitted or required by law. For additional information about the way in which our service providers treat your personal information, contact us as set out below.
SALE OF BUSINESS: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Kitchen Arena or as part of a corporate reorganization or other change in corporate control.
Security of personal information
We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Your online access to certain of your personal information may be password protected, so that only you will have access. We strongly recommend that you do not disclose your password to anyone. It should be noted that while we will do our utmost to protect your information, no security procedure is currently 100% effective.
We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Access to personal information
You have the right to access, update and correct inaccuracies in your personal information in our custody or control, subject to certain exceptions prescribed by law. You may access certain of your personal information by going to the “My Account” section of the Website. Should you wish to access, update or correct any other personal information, please send us a written request. After examining your personal information, if you discover any inaccuracies, please inform us so that we may make the necessary changes. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Website information
In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.
COOKIES: Our Website uses a technology called “cookies”. Cookies are tiny elements of data that our Website can send to your web browser, which may then be stored on your computer when you access the Website so that we can recognize you when you return. No personal information is contained on the cookie, but rather statistical information such as which webpage you have accessed, when and how many times. You can instruct your web browser to inform you whenever you receive a cookie, or you can disallow cookies through your web browser. If you do choose to disallow cookies, some features of this webpage may not function, or your ability to choose some of the options may be limited. We may also use a third party to help us gather and analyze information about the areas that you visit on the Website to evaluate and improve the customer experience and the convenience of the Website, and to help us evaluate some of the specific information related to your Website visits.
RACER TAGES AND WEB BEACONS: Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website. We may also use third parties to serve our advertisements on other websites. These companies may use tracer tags or web beacons to report certain information (but not your name, address, e-mail address or telephone number) about your visits to our Website and the websites which advertise and feature links to our Website, in order to measure the effectiveness of our advertisements.
THIRD PARTY LINKS: Our Website may contain links to other sites that Kitchen Arena does not own or operate. Also, links to our Website may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.
AFFILIATE MARKETING: We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: https://kitchen-arena.com/legal-notices/services-privacy-policy/.
SOCIAL MEDIA: We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Websites and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Children under 13
Given our concern for the privacy of children, it is our policy not to collect personal information from children under the age of 13.
Contact us
To contact us regarding any questions, comments or complaints, to obtain information about the way in which we or our service providers treat your personal information, or to access your personal information, you may contact us or by mail at the following address:
VP Finance
Kitchen Arena Inc.
1926 Merivale Rd. Unit 113, Nepean, Ontario K2G 1E8
sales@kitchen-arena.com